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Privacy Policy
Last Updated: October 15, 2025
Welcome to Tunomart, an online store specializing in desk mats and mouse pads, operated by TEKO LLC (referred to as "We", "Our", or "TEKO LLC"). We are committed to protecting the privacy rights of our customers in the United States market and building trust through transparency. This policy is designed to detail comprehensively how we handle your Personal Information (PI), adhering to the strict legal requirements of the United States. By accessing and using our services, you agree to the terms described below.
PART I: INFORMATION COLLECTION AND LEGAL BASES FOR PROCESSING
1. Source, Category, and Necessity of Personal Information
We primarily collect Personal Information (PI) from three main sources to ensure that business operations are conducted efficiently and lawfully in the US. The first source is the information you voluntarily provide directly when performing specific actions on the website, such as filling out an order form, creating a user account, or subscribing to our email newsletter. The second source is data automatically collected through technology when you interact with the Service, including data about your device, browser, and browsing activity, detailed in the Cookies section. The third source comes from cooperative third parties, such as payment processing partners who provide the authorized transaction status. We affirm that collecting this information is necessary to fulfill our contractual obligations, particularly to process and ship the desk mat and mouse pad products you have purchased.
The categories of PI we collect include Identifiers such as full name, phone number, email address, physical shipping address; Financial Information such as payment details required to complete transactions through an encrypted payment gateway; and Commercial Information such as purchase history, products viewed, and saved personal preferences. We never directly store your complete credit card information on Tunomart's servers but safely transmit it to PCI DSS compliant payment processing partners.
2. Legal Bases for Data Processing
At Tunomart, all Personal Information processing activities are based on clear grounds. The primary basis is the necessity to perform the purchase contract between you and TEKO LLC, i.e., processing orders, managing payments, and ensuring successful product delivery. The second basis is your explicit consent, particularly for non-essential marketing activities, such as when you actively subscribe to our email newsletter. The third basis is the legitimate interests of Tunomart, including fraud prevention, enhancing cybersecurity, and conducting internal analytics to improve the quality of our products and services, provided that this interest is not overridden by your fundamental rights and freedoms. The final basis is the necessity to comply with our legal obligations, such as maintaining accounting and tax records under US law.
3. Specific Illustrative Examples of Data Collection in Transactions
When you purchase a specialty desk mat from Tunomart, the information collection process occurs in a structured manner. For instance, when you reach the checkout page, the system requests your full name and shipping address; this is mandatory PI to complete the contract and is transferred to shipping partners like UPS or FedEx. Your email address is collected to send order confirmations and tracking codes. Additionally, throughout the browsing process, data about which products you view, for how long, and from what type of device are automatically collected via Google Analytics. This information is not directly linked to your identity but is used to generate statistical reports, helping us identify general US market trends, e.g., "The majority of our customers access via mobile phone in the evening".
PART II: PURPOSE OF USE AND THIRD-PARTY SHARING
4. Comprehensive Purpose of Using Personal Information
We use your Personal Information for a variety of clearly defined operational and strategic purposes. The core purpose is to execute sales processes: Processing payment transactions, managing the supply chain, and coordinating rapid delivery to your address. The purpose of supporting communication includes responding to customer support requests, sending mandatory shipping notifications, and managing issues related to the Return & Refund Policy.
Strategically, we use the data to conduct Performance Analysis. This involves analyzing purchasing behavior, product preferences (desk mat versus mouse pad), and the effectiveness of advertising campaigns. This analysis is crucial for us to improve and personalize the shopping experience on the website. Finally, if you have consented, we will use the email to send marketing announcements about new products, exclusive offers (e.g., seasonal desk mat discounts), in compliance with the CAN_SPAM Act rules.
5. Data Sharing Policy and Disclosure to Partnering Parties
Tunomart strongly commits that we do not sell, rent, or trade customer Personal Information for monetary profit. Disclosure of PI to third parties is limited to what is necessary for business operations or legal compliance.
Third parties receiving data include: (1) Payment Processors, who receive encrypted payment information to authorize transactions; (2) Carrier Services such as UPS and FedEx, who receive shipping information to fulfill transportation obligations; (3) Technology and Analytics Partners, including Google Analytics, who help us analyze anonymous data about website traffic and user behavior. We ensure all these third parties are bound by strict confidentiality agreements and are only permitted to use PI for specific purposes designated by TEKO LLC.
6. Disclosure of Information in Legal Situations and Business Transfer
In certain exceptional circumstances, we are compelled to disclose Personal Information to comply with the law or protect the interests of TEKO LLC. This includes disclosing information when required by a court order, subpoena, or valid legal process in the United States. Disclosure may also occur when we believe it is necessary to investigate, prevent, or take action regarding suspected illegal activities, fraud, or potential threats to the physical safety of any person.
Additionally, in the event TEKO LLC undergoes a business transition, such as a merger, acquisition, or sale of all or a portion of its assents, your Personal Information may be part of the transferred assets. In such a case, we will notify you via email or a prominent notice on our website about any change in ownership or use of your PI.
PART III: DATA MANAGEMENT, SECURITY, AND TRACKING TECHNOLOGIES
7. Data Security Measures and Technical Commitment
Tunomart has implemented a robust system of security measures, including technical, administrative, and physical safeguards, to protect your Personal Information from unauthorized access, use, or disclosure. Technical measures include SSL/TLS encryption for all sensitive data transactions on the website, firewalls, and strict access control protocols.
We regularly evaluate our security procedures to ensure they remain effective against evolving cyber threats. However, it should be noted that no method of data transmission over the Internet is completely secure. Therefore, while we strive to protect your PI using commercially acceptable means, we cannot guarantee the absolute security of the information you transmit to our Service.
8. Data Retention Policy and Handling of Payment Information
We retain your Personal Information only for as long as reasonably necessary to fulfill the purposes outlined in this Policy and to comply with our legal obligations. For example, purchase transaction information, invoices, and other financial records will be retained according to US tax and accounting regulations (often a minimum of 7 years), even after you stop using the Service. Information collected for marketing purposes will be retained until you exercise your right to withdraw consent (Opt-out).
As mentioned, sensitive payment information (such as full credit card details) is processed directly by PCI-DSS (Payment Card Industry Data Security Standard) compliant payment gateways and is not stored on Tunomart's servers, significantly minimizing the risk associated with your financial data.
9. Cookies, Web Beacons Policy, and the Role of Google Analytics
The Tunomart website extensively uses cookies, web beacons, and other tracking technologies to provide an optimal shopping experience and support analytical purposes. Cookies are small text files stored on your device that help the website recognize you and remember your preferences.
We specifically use Google Analytics to analyze how users interact with the Service. Google Analytics collects information about access time, viewed desk mat pages, and your referral source. This data is sent to Google as Anonymized Data, helping us understand website performance without revealing your personal identity. Marketing Cookies are also used to display personalized advertisements based on your browsing history, including the mouse pad products you recently viewed.
You can manage your cookie preferences through your browser settings or consent management tools on our website. Completely blocking cookies may seriously affect the functionality of shopping features like the cart and checkout.
PART IV: DATA SUBJECT RIGHTS AND PREFERENCE MANAGEMENT
10. Data Subject Rights in the United States
As a user in the United States, you have the right to exercise certain rights related to your Personal Information, depending on applicable state law. Tunomart respects and commits to supporting the following rights:
- Right to Access and Portability: You have the right to request confirmation about whether your PI is being processed and request a copy of that data.
- Right to Rectification and Completion: You have the right to request the correction or completion of inaccurate or incomplete PI that we hold.
- Right to Opt-Out of Sale: Although we do not sell PI in the traditional sense, we comply with all opt-out requests related to sharing data for Internet-Based Advertising purposes.
- Right to Deletion: You have the right to request the deletion of your PI, subject to legal exceptions, such as the need to retain transaction records for compliance with tax obligations.
To exercise any of these rights, please send a detailed request email to the Privacy Support address provided in Part V.
11. Children's Privacy Policy – COPPA
Tunomart's Service is not designed for or directed at children under the age of 13. We strictly adhere to the US Children's Online Privacy Protection Act (COPPA).
Tunomart does not knowingly collect Personal Information from children under 13. If we discover that we have inadvertently collected PI from a child under 13 without verifiable parental consent, we will take necessary steps to promptly remove that information from our servers. If you are a parent or guardian and believe your child under 13 has provided PI to us, please contact us immediately at the support email in Section 14 so we can take the necessary actions to delete that data.
12. Marketing and Newsletter Preference Management (Newsletter Opt-out)
We only send Newsletters and other marketing announcements to users who have provided explicit consent. If you have subscribed to receive information about new desk mat designs or promotions, you have the right to withdraw this consent at any time.
You can easily Opt-out by clicking the "Unsubscribe" link clearly placed at the bottom of every marketing email. Unsubscribing only applies to marketing emails and does not affect essential transactional notifications related to your existing order, such as order confirmation or shipping updates.
PART V: POLICY CHANGES AND LEGAL CONTACT INFORMATION
13. Policy Changes and Effectiveness of Updates
TEKO LLC reserves the right to modify or update this Privacy Policy as necessary to reflect changes in business operations, new tracking technologies, or legal requirements. We commit to maintaining transparency by announcing any significant changes through a notice on the website or email, and by updating the "Last Updated" date at the top of this document. Your continued use of the Service after any changes have been posted will constitute your acceptance of the revised Policy.
14. Contact Information for Privacy Issue Resolution
If you have any questions about this Privacy Policy, requests to exercise your rights (such as the right to access, rectification, or deletion), or any complaints regarding how we handle your Personal Information, please contact us via:
- Support Email: [email protected]
- Business Hours: Mon – Fri, 9:00 AM – 5:00 PM (Eastern Time – ET)