FAQs

Thank you for visiting Tunomart! To help our customers quickly and conveniently find answers, we have compiled the most frequently asked questions and provided detailed responses. If you cannot find the information you need, please do not hesitate to contact our customer support team—we are always here to help!

Q1. What is the difference between a Desk Mat and a Mouse Pad?

A Mouse Pad is a compact pad primarily designed to support mouse movement, usually occupying only a small area of your desk.

A Desk Mat, conversely, is a complete upgrade. It is much larger, providing ample space for your mouse, keyboard, laptop, and other essentials. Beyond creating a tidy workspace, a Desk Mat helps to:

  • Protect your desk surface from scratches, dust, and spills.
  • Reduce noise when typing or placing objects.
  • Enhance the aesthetics and coherence of your workspace.

If you desire a professional and streamlined workspace, a Desk Mat is the ideal choice.

Q2. Do the edges of the desk mat or mouse pad fray easily with extended use?

No. All of Tunomart's Desk Mat and Mouse Pad products are meticulously crafted with professional anti-fray stitched edges. Our products feature high-quality edge stitching to ensure:

  • The borders will not peel or unravel after long periods of use.
  • They resist fraying even with frequent contact from wrists or desk edges.
  • They maintain their flat, attractive shape without curling up at the edges.

Q3. What payment methods does Tunomart accept?

We support several flexible and secure payment methods:

  • Credit/Debit Cards (Visa, Mastercard, Discover, American Express).
  • PayPal: A popular, secure international payment solution.

All transactions on our website are protected by SSL certification and modern encryption technology, ensuring your payment information remains secure.

Q4. Why was my credit card declined during checkout?

This may be due to several reasons:

  • The card is expired, temporarily locked, or has insufficient funds.
  • The payment information is incorrect, such as an inaccurate billing address.
  • Your bank may have rejected the transaction due to international payment restrictions or suspected fraudulent activity.

Here's what you can do:

  • Double-check your payment information.
  • Try a different card.
  • Contact your bank to verify or approve the transaction.

If the issue persists, you may opt to use PayPal for a faster checkout process.

Q5. Does Tunomart ship to P.O. Boxes or APO/FPO addresses?

We apologize, but we cannot ship to P.O. Boxes or APO/FPO military addresses. This is because our products are shipped via major carriers such as UPS and FedEx, and these carriers do not support delivery to mailbox-type or military post office addresses.

Please provide a physical street address (home or business) to ensure your order is delivered correctly, quickly, and without risk of being lost.

Q6. How can I track my order after placing it?

Once your order has been processed and shipped, you will receive a confirmation email from the Tunomart system containing:

  • Your Tracking Number.
  • A Tracking Link leading to the carrier's website (UPS or FedEx).

Please note: Tracking information will be updated within 24 hours after the package is handed over to the shipping carrier. If you have not received the email, please contact us for assistance.

Q7. What should I do if my desk mat or mouse pad arrives damaged or defective?

If the product you receive has a technical fault, is damaged, or is not as described, you can request a replacement or a full refund by:

Sending an email to [email protected]. In the email body, please provide:

  • Your Order Number.
  • A description of the fault encountered.
  • Your preferred resolution (replacement or refund).
  • Clear photos or videos of the defect from multiple angles.

Your request must be submitted within 30 days of the delivery date.

If it is confirmed as valid, we will either:

  • Send a replacement product (if in stock), or
  • Issue a full refund for the order value. 

There is no need to return the faulty product—you may keep it, donate it, or dispose of it as you wish.

Q8. What is the thickness of the Desk Mat and Mouse Pad? Does it affect the mouse?

Tunomart's Desk Mats and Mouse Pads come in a standard thickness of either 3mm or 4mm. This thickness is carefully researched and selected to provide an optimal user experience:

  • The padding is just enough to support the wrist while typing or mousing.
  • It securely grips the desktop, preventing slippage.
  • It does not cause deep sinking or hinder mouse glide—ensuring high speed and accuracy. This thickness is highly favored by both office professionals and competitive gamers.

Q9. How will I know when new designs or promotions are released?

You can be the first to receive notifications about new products or exciting offers by:

  • Subscribing to the Tunomart Newsletter on our website—we will send you email alerts about early-access sales, giveaways, and exclusive discount codes.
  • Following Tunomart on social media—where we regularly post updates on new images, designs, and community programs.

Q10. Can I cancel my order if it hasn't shipped?

Yes. You can cancel your order if it is still within 6 hours of placement.

To cancel: Send an email to [email protected]. If the order has moved into the processing and production stage (after 6 hours), we will no longer be able to change, edit, or cancel the order. This policy helps us ensure the quickest possible delivery times for all our customers.

Still have questions? We are always here to help.

Whether it's about a product, shipping, payment, or general inquiry, our Tunomart support team is ready to assist you. 

  • Support Email: [email protected]
  • Business Hours: Mon – Fri, 9:00 AM – 5:00 PM (Eastern Time – ET)